SoftDent encompass all levels of support and maintenance services, starting from initial decision of PharmaCODE acquisition, and lasting during all phases of application implementation and usage. Main services groups are presented in the picture below:
Software preparation involves historical data transfer, software configuration and adoption phases. After software installation, we organize training sessions for clients, focusing on areas getting the most from the crm, managing the features it compasses for different users: representatives, managers and data administrators.
We offer application support during guarantee period which guarantee that our customers get the latest updated application version each month since new version realyses are made monthly adopting customers changing needs and latest technologies in pharma field. Also, our customer support center can assist offering application maintenance services, or consult and help to achieve high performance with application.
Additionally,we offer extra support by organizing extra training sessions, specific data management or software development services. Wehave experience in dealing with various types of customers and are familiar with the specifics of pharmaceutical market processes. Our company also has successfully performed many software migration projects from various legacy systems to our pharmaceutical crm. Our best practice and knowledge skill in technology helps us to build in a long-term relationship with our customers.